Effective
Listening:
Listening is an
essential part of spoken communication. Speaking and listening go together and
oral communication cannot be effective without proper listening. Poor listening
defeats the very purpose of spoken words. Listening is a deliberate effort and
is much more than hearing. It requires getting the full meaning of what is
being said.
Listening
effectively takes skill, self-motivation, and practice. Effective listening
means concentrating on what the speaker says rather than on how it is said.
Lack of attention and respectful listening can be costly - leading to mistakes,
poor service, misaligned goals, wasted time and lack of teamwork.
Reasons for Effective Listening
a)
To avoid
Misunderstandings: we will be
able to avoid misunderstandings by becoming an active listener. We will also be
able to do things right the first time when you listen effectively. Problems
are solved quicker by being an "active listener".
b)
To Get along Better
with Others: Listening actively will show that you sincerely
care. It is a very high compliment when we listen to others, because it gives
the speaker the sense of self worth and confidence.
c)
To will learn more
About the World: Television, radio, and conversations aid in our
understanding. The more knowledge we gain, the more we will enjoy the things
around us.
d)
To be more
successful on the Job: Our grades and interest in job will increase as a
result of effective listening. Many jobs require good listening skills such as
telephone operators, nurses, doctors, auto mechanics, teachers, lawyers, etc.
Listening
is of various types depending upon the speaker.
a)
Discriminative
Listening: - when the
listener differentiates between different parts of the speaker messages.
b)
Evaluative
Listening: - listening
is said to be evaluative when the listener evaluates the evidence and reaches a
conclusion.
c)
Appreciative
Listening: - here the
listener shows by words or his body language that he likes some part of a
speech and agrees with the speaker.
d)
Empathic Listening:
- when the
listener puts himself in the place of the position of the speaker it is called
Empathic Listening.
e)
Active Listening: -
when the
listener genuinely interested in understanding what the other person is
thinking, feeling, wanting or what the message means, and active in checking
out our understanding it is called active listening.
IMPORTANCE OF LISTENING
a)
It helps us to understand the people and the world around us.
b)
In our society, listening is essential to the development and survival
of the individual.
c)
Relationships depends more on listening skills than on speaking
skills.
d)
A good listener is always in a better position to deal with his
problems and relationships.
e)
It helps a person to grow in his career.
f)
It keeps a person well informed
g)
It helps an organization to meet its objectives.
h)
Being listened to spells the difference between feeling accepted and feeling
isolated.
i)
A good listener rarely involves himself in controversies and
misunderstanding.
j)
Listening skills are critical to effective leadership.
k)
Good listeners are often the best speakers because they have taken the
time to find out what people are truly interested in.
Problems
in effective listening
Listening is a very important aspect of oral communication. If there is
any lacking or fault in listening, it might cause failure to communication
process. So, people should be well aware of faults in listening so as to
improve the overall communication ability. These faults are enumerated as
under:
1. Prejudice against the
speaker: Sometimes the speaker conflicts with our attitude. The
summary of these conflicts is as follows:
(i) Personality of the
Speaker: - If the speaker is not liked by the listener, the listener may
not pay attention to listening. For example a business person might not listen
to his
rival because he is biased with the personality of that rival.
(ii) Thoughts of speaker:
- If the thoughts of speaker are in contrast with the listener’s thoughts
the listening process could be damaged.
2. External Distraction:
External environment affects listening a lot. Noisy fans, poor
light, distracting background music, overheated or cold room,
poor ventilation and many other things distract a listener’s attention from
the speaker’s message.
3. Thinking speed: On
average, most of us speak between 80 and 160 words per minute. Whereas, people
have the
ability to think at the rate of up to 800 words per minute. Despite this fact,
the listener may have slower thinking process due to the following reasons:
(i) Competition of
concentration: - The listener could not concentrate on the message because
he has many things to think besides listening to the message.
(ii) Doing some other
activity: - The listener might be involved in doing some other activity.
4. Premature evaluation:
When the listener starts evaluating the message during the process
of listening, he/she is not attentive enough to the message.
This is another fault of listening.
5. Semantic stereotype: There
are many topics to which the listener has emotional and psychological belongingness.
So, the topic and issues which hurt his feelings are not absorbed by him
easily.
6. Delivery of speech: A
monotone can easily put the listener to sleep or cause him to lose the
interest.
7. Language: Another
fault of listening is the language. If the speaker using such words, idioms, or structure
of language with which the listener is not familiar, the speaker will face
difficulties in conveying his message.
8. Sluggishness: If
the listener is mentally or physically tired, or habitually lazy, he would feel
difficulty in listening
to the message.
Guidelines for effective listening
Listening is very important aspect of communication. Around 20% of
overall communication is listening.
Therefore, one should strive for adopting good listening habit. There are following guidelines for good
listening:
1. Preparation before
listening: As already mentioned that listening plays important role
in communication. So one should prepare
himself before starting listening. In preparation, there are following
guidelines:
(i) Stop
talking: - Human brain can perform one activity efficiently at a time, so
during listening there should be no
talking by the listener.
(ii) Remove
distraction: - Noisy fan, traffic noise, entrance of unauthorized persons may interrupt the listening process. All
these barriers should be removed.
(iii) Good
environmental conditions: - There should not be extraordinary cold or warm environment and ventilation should be
proper.
2. Listening to understand,
not to refute: There could be many topics to which the listener has
reservations. Apart from these reservations,
the listener should try his best to understand the message.
3. Focusing the
attention: There may be many objects on which the listener should
construct a mental outline of where
the speaker is going in his speech.
4. Concentration on
context: The listener should keep in mind the background and theme
of speech. This thing enables him to
absorb the material quickly and efficiently.
5. Taking notes: Listener
should keep on taking notes. Hence, he should jot down ideas rather than sentences. In this way, he/she could
make the message safe for a long time.
6. Curbing the impulse
to interrupt: One should avoid interrupting the speech until the
speaker invites questions. This habit puts
the speaker and listener both at ease.
7. Asking questions: Asking
right question on right time is quite different form interruption. Listener
should have an idea to know right
time to ask questions.
8. Summary &
evaluation: The listener should summarize and speech but not during
listening process.
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